Your Health and Safety Remain Our #1 Priority

Frequently Asked Questions for Patients

Is the hospital clean and safe? 

Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility.

  • We partner with a national environmental services vendor to keep our hospital current on the most effective cleaning and disinfection protocols available in healthcare today.
  • We clean our patient rooms every day and disinfect all of the room surfaces and facilities. After discharge our facility follows a strict guideline set-forth by the Joint Commission.
  • Rooms are frequently tested after disinfecting process is complete by not only a visual inspection, but application of the 3m Clean-Trace test which gives in-depth data on how well a room was cleaned.
  • We use the appropriate chemicals for every type of clean that is needed and we work closely with our vendor Diversey to always have what we need. 


Do you have the supplies and capacity to accommodate my procedure? 

Our clinical teams will conduct twice daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.

Do you have enough staff to resume elective/non-urgent procedures?

Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients. 

Will my experience be the same as in the past? 



Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic. 

What should I expect during my procedure?

Upon arrival at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, we encourage you to wear that. 

You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, conserve resources, and protect the safety of all of our patients and employees.

You are going to be asked COVID-19 screening questions multiple times by multiple people, up until you are admitted for your procedure. You may get tired of these questions, but we assure you they are for your health and safety, and that of our staff. 

You may never see the faces of your care team members under their protective equipment. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

What questions will I be asked during the screening? 

The questions are part of our standard COVID-19 screening process and include asking if you have....

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nauseae or vomiting
  • Diarrhea

Whenever you are asked, please answer these screening questions honestly. If your procedure has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

How will I prepare for my procedure? 

If you are having a surgical procedure, you will be asked to practice "safer at home" behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, you must wear a mask. You also will be asked to check your temperature twice a day during this seven-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.

If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.


Will I be tested for COVID-19? 

If you are having a surgical procedure, you will be tested for COVID-19 prior to your procedure. Your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Can my family member/spouse/friend/caregiver come with me to the facility? 

Starting Wednesday, June 17, outpatients are allowed to bring one healthy support person/visitor with them to their clinic visit and urgent care, emergency, radiology, lab and therapy appointments. In addition, inpatients of the hospital are allowed one visitor per day with visitor hours ending at 8:00 pm.

  • Support person/visitor must be 18 years of age or older
  • Everyone entering the hospital will be screened for symptoms consistent with COVID-19
  • Visitors who pass the screening will receive a sticker to be worn throughout the duration of their visit
  • Visitors who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free
  • Visitors are NOT allowed for high-risk, isolation, immunocompromised or respiratory patients who are under observation or test positive for COVID-19.

Signage is being posted around the facility notifying visitors and the community of these new guidelines.

Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients and team.

What happens when I arrive for my procedure? 

When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, we encourage you to wear that.

Will I be treated near COVID-19 patients? 

We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.
All patients who test positive for an infectious disease, including COVID-19, are isolated for treatment in accordance with Wisconsin Department of Health Services and CDC guidelines.

If I have additional questions about my procedure, who should I contact? 

If you have any questions, please call our team at 920.261.4210.