Healthcare Heroes | Krista Crossman

January 20, 2021

What is your official Title?

Clinical Assistant at Lake Mills Clinic.

How long have you been at Watertown Regional Medical Center? Have you always been in the same position?
I started at the Lake Mills Clinic in April of 2018. Before starting in Lake Mills, I was a receptionist at a local animal clinic for 9 years.

What do you enjoy most about working at Watertown Regional Medical Center?
I enjoy seeing my regulars come in, greeting them and seeing how they are doing. I also enjoy watching the little ones come in for their first appointment and watching them grow-up right in front of my eyes.

What was your inspiration for getting into healthcare?
I grew up right here in Lake Mills and I came to this clinic as a newborn and throughout my life. I always felt really welcomed when I came for appointments and have always wanted to help people the way they've helped me. When this position opened up, I thought it was a great opportunity to give-back and work in my hometown.

What would you say to somebody wanting to get into your profession?
It is important to have good people skills. You need to have a nice and friendly tone no matter the situation. You also need to be able to multi-task. There is a lot of times where you will be entering information into the computer while answering the phone and greeting a patient that just walked in.

What do you enjoy doing when you’re not at work?
I am family oriented so I spend a lot of time with them. I co-own a vineyard (Oaks and Vines on Hwy. B) with my sister so that’s where I spend a majority of my time. The season starts in February and we work through September. I also enjoy reading, but between two kids, a full-time job and working at the vineyard I don't have a lot of time. it’s my main goal for 2021 to stick to it and find the time.

What is your favorite place in the Lake Mills area?
I love visiting Korth Park and attending the Farmers Markets in town.

What is one thing you’re doing to help prevent the spread of COVID-19?
Staying at home, I’ve become much more of a homebody now.