Healthcare Heroes | Krista Crossman

January 20, 2021

What is your official Title?

Krista Crossman - Clinical Assistant
Lake Mills Clinic

Clinical Assistant at Lake Mills Clinic.


How long have you been at Watertown Regional Medical Center? Have you always been in the same position?
I started at the Lake Mills Clinic in April of 2018. Before starting in Lake Mills, I was a receptionist at a local animal clinic for 9 years.

What do you enjoy most about working at Watertown Regional Medical Center?
I enjoy seeing my regulars come in, greeting them and seeing how they are doing. I also enjoy watching the little ones come in for their first appointment and watching them grow-up right in front of my eyes.

What was your inspiration for getting into healthcare?
I grew up right here in Lake Mills and I came to this clinic as a newborn and throughout my life. I always felt really welcomed when I came for appointments and have always wanted to help people the way they've helped me. When this position opened up, I thought it was a great opportunity to give-back and work in my hometown.

What would you say to somebody wanting to get into your profession?
It is important to have good people skills. You need to have a nice and friendly tone no matter the situation. You also need to be able to multi-task. There is a lot of times where you will be entering information into the computer while answering the phone and greeting a patient that just walked in.

What do you enjoy doing when you’re not at work?
I am family oriented so I spend a lot of time with them. I co-own a vineyard (Oaks and Vines on Hwy. B) with my sister so that’s where I spend a majority of my time. The season starts in February and we work through September. I also enjoy reading, but between two kids, a full-time job and working at the vineyard I don't have a lot of time. it’s my main goal for 2021 to stick to it and find the time.

What is your favorite place in the Lake Mills area?
I love visiting Korth Park and attending the Farmers Markets in town.

What is one thing you’re doing to help prevent the spread of COVID-19?
Staying at home, I’ve become much more of a homebody now.